The problem
You find out about churn after it's already happened. NPS surveys and quarterly business reviews are lagging indicators — by the time you call, the customer has already decided to leave. Your CRM tells you who cancelled, not who's about to. You need early warning signals, not post-mortem reports.
What you get
- AI Success Agent — ask questions about any account's behavior in natural language. "Which features has this customer stopped using?" "What's their retention trend over the last 30 days?" Available 24/7 without scheduling internal meetings. Learn more →
- Retention analytics — day-N retention curves by signup cohort. See whether onboarding improvements actually translate to users coming back. Compare cohorts to measure the impact of CS interventions. Learn more →
- Feature adoption tracking — see which features each customer actually uses versus ignores. Identify adoption gaps before they become churn signals. Learn more →
Visibility without edit access
Customer success teams need to see everything — funnel, event stream, retention, flows — but should not be able to accidentally change production flows or delete diagnoses. Shared logins get this wrong by giving everyone edit power.
Onboardics solves it with four role tiers. The Viewer role is purpose-built for CS: full read access across every dashboard, zero ability to modify. Promote a teammate to Editor when they need to build a save-the-account flow; demote back to Viewer when they don't. Growth includes up to 3 members, Scale 10, Business unlimited. Learn more about team collaboration →
Move from reactive to proactive
Most CS tools tell you who churned. Onboardics tells you who's about to. AI identifies engagement drops, feature abandonment, and adoption plateaus as they happen — not weeks later in a quarterly review. You'll know which accounts need attention before the customer even thinks about leaving.
The AI Success Agent queries 9 data dimensions per message — funnel, events, sessions, paths, retention, cohorts, heatmaps, milestones, and flows. Ask it anything about any account, any time.
Your CS playbook, automated
- At-risk account alerts — Slack notifications when engagement drops below baseline
- Onboarding completion tracking — see exactly where each customer stalled in your onboarding flow
- Feature adoption gaps — identify customers who haven't discovered key features and trigger targeted in-app guidance
- Expansion opportunity identification — spot customers who've outgrown their current tier
- AI-powered health reports — weekly digest with account-level engagement trends
Your CS command center
- Day-N retention curves by signup cohort
- Feature adoption tracking per customer
- AI Success Agent for account-level questions
- Slack alerts for engagement drops
- Onboarding completion tracking across accounts
On the roadmap
Features we're actively building. Want to be first to try them? Get on the waitlist.
- Revenue attribution & churn prevention — connect onboarding behavior to revenue outcomes, identify at-risk accounts early.