The problem
You find out about churn after it's already happened. NPS surveys and quarterly business reviews are lagging indicators — by the time you call, the customer has already decided to leave. Your CRM tells you who cancelled, not who's about to. You need early warning signals, not post-mortem reports.
What you get
- AI Success Agent — ask questions about any account's behavior in natural language. "Which features has this customer stopped using?" "What's their retention trend over the last 30 days?" Available 24/7 without scheduling internal meetings. Learn more →
- Retention analytics — day-N retention curves by signup cohort. See whether onboarding improvements actually translate to users coming back. Compare cohorts to measure the impact of CS interventions. Learn more →
- Feature adoption tracking — see which features each customer actually uses versus ignores. Identify adoption gaps before they become churn signals. Learn more →
- Revenue attribution & churn prevention — connect onboarding behavior to revenue outcomes. Identify at-risk accounts early based on engagement patterns. (Coming Q2 2026)
Move from reactive to proactive
Most CS tools tell you who churned. Onboardics tells you who's about to. AI identifies engagement drops, feature abandonment, and adoption plateaus as they happen — not weeks later in a quarterly review. You'll know which accounts need attention before the customer even thinks about leaving.
The AI Success Agent queries 9 data dimensions per message — funnel, events, sessions, paths, retention, cohorts, heatmaps, milestones, and flows. Ask it anything about any account, any time.
Your CS playbook, automated
- At-risk account alerts — Slack notifications when engagement drops below baseline
- Onboarding completion tracking — see exactly where each customer stalled in your onboarding flow
- Feature adoption gaps — identify customers who haven't discovered key features and trigger targeted in-app guidance
- Expansion opportunity identification — spot customers who've outgrown their current tier
- AI-powered health reports — weekly digest with account-level engagement trends